Shipping policy

Delivery 

When will I get my order? 

Please plan on about 10-14 business days to receive your order. All our items are made once you purchase them. This on-demand method for manufacturing creates far less waste and is better for the planet. Usually, it takes 3–7 days to create the items from your order, after which your order will be shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! Depending on where you are located, your item will be produced and shipped from the most efficient location.

Will I be charged customs for my order?

An additional customs and tax fee can occur on non-US international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:
  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at via this contact us form with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


Orders

How are your products made?

We work with a print-on-demand dropshipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged or if there was a mistake with your order. To help us resolve this for you quickly, please email us at info@loop101media.com within a weeks' time with photos of the issues with your product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!